Shipping policy

Shipping Policy

Thank you for shopping with us. Below you will find details about our shipping process and delivery times.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Orders placed after 5pm or on weekends/holidays will be processed on the next working day.

UK Shipping
We currently ship across the United Kingdom. Delivery times typically range between 2–5 business days after dispatch, depending on your location.

International Shipping
We offer international shipping to selected countries. Delivery times typically range between 5–10 business days after dispatch, depending on the destination.

Please note that international orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our shipping costs.

We are not responsible for delays caused by customs clearance or international courier services.

Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address. Any available shipping promotions will be applied automatically.

Order Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (if applicable).

Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to factors outside our control, such as courier delays or busy periods.

Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you.

Contact Us
If you have any questions about your order or shipping, please contact us at Luxufi@outlook.com.

Thank you for your support.